Returns & exchanges

All returns:

Must be sent within 7 working days to Pirouette Dancewear, 64 Burn Road, Hartlepool, TS25 1TR   for either an exchange or a refund. All orders are double checked however if any packing errors occur please inform us within 48HR from receipt of the order.

Must be sent postage paid. We recommend recorded post as we accept no responsibility for mislaid return parcels.

Must be sent in new resaleable condition in the original packaging with tags still attached.

All tights, books, DVD's, videos, CD's, makeup and special orders are a final sale.

This does not affect your statutory rights.

Printed items may fade with repeated washing. We recommend these items are washed by hand. Printed items cannot be exchanged after the tag is removed.

For a fast process, enclose a copy of your invoice as well as your instructions. Straight exchanges (same reference but different size or colour) will be sent postage paid by Pirouette Dancewear for UK mainland only. Postage will be charged for any additional items or different styles ordered in exchange.

There is no charge for exchanges however please note there is a £2 handling charge per item for ALL refunds for goods received after 21 days. All refunds are for merchandise only. Postage is non-refundable in any circumstances. We endeavour to process refunds as quickly as possible however it can take up to 3 weeks.

Post Christmas orders can be returned up to the end of January.

Back orders
Every effort is made to dispatch your order complete. Unfortunately we cannot ensure that we are permanently in stock of all items although we do try our hardest. In the event we are temporarily sold out of an item you ordered, we reserve the right to cancel it or replace it with an alternative product unless otherwise instructed. If you are ordering goods for a show, audition or a Christmas gift, we recommend that you place your order approximately four weeks in advance to avoid disappointment (eg. large quantities/large sizes etc).